Prepare a chargeback evidence packet
Bring missing order, delivery and customer-service evidence into one response for the finance team to review before the payment provider deadline.
- Starts with
- A payment dispute arrives with a response deadline.
- Who decides
- Finance decides whether to contest; an authorized user submits. The issuer decides the result.
- Output
- Evidence packet; Response draft; Decision and submission checklist
- Inputs
- Dispute notice — The transaction reference, dispute reason, current status, response deadline and provider-specific evidence requirements.
- Order and payment records — The purchased items, transaction amounts, order timestamps and relevant refund or credit confirmations.
- Fulfillment evidence — Carrier events, delivery confirmation or service completion records linked to the disputed transaction.
- Customer communications and terms — Relevant support exchanges and the applicable terms or policy accepted for the purchase, with source dates.
A response grounded in the transaction record
Bring missing order, delivery and customer-service evidence into one response for the finance team to review before the payment provider deadline.
Configure and validate this starting point around your sources, permissions, and review responsibilities before implementation.
- 01Agent preparation
Identify the disputed transaction
Read the dispute reason, transaction reference and provider response deadline. Confirm that evidence can still be submitted and identify which records the provider has already included.
- 02Agent preparation
Fill the evidence gaps
Match the transaction to order, fulfillment, refund and support records. Collect the relevant missing proof, preserving dates and source references; flag conflicting records or information that cannot be verified.
- 03Agent preparation
Assemble the response packet
Organize the material around the stated dispute reason. Draft a factual response, label the attachments and list unresolved questions for the finance reviewer.
- 04Human decision
Approve the response
The finance owner decides whether to contest or accept the dispute and approves the factual response. An authorized user handles submission through the payment provider and records its confirmation. The provider or card issuer determines the outcome.
Finance decides whether to contest; an authorized user submits. The issuer decides the result.
What the team receives
- Evidence packet
- A labeled collection of relevant records with source references, contradictions and missing evidence called out.
- Response draft
- A factual explanation organized around the dispute reason for the finance owner to review.
- Decision and submission checklist
- The reviewer decision, outstanding questions, response deadline and place to retain the provider submission confirmation.
Scope this workflow around your operation.
Merchants whose finance team owns payment dispute responses and must collect evidence outside the payment platform.