Veylan
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Workflow starting point

Prepare an auto insurance claim for adjuster review

Organize the timeline, photos and documents for an auto claim so an adjuster can review the facts and request the missing evidence.

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Veylan claim evidence inputs, evidence index, chronology, and an adjuster handoff.
Starts with
A new auto-loss notice arrives or new evidence is added to an open auto claim.
Who decides
A licensed or otherwise authorized adjuster evaluates coverage, loss, settlement, and requests for additional evidence.
Output
Claim evidence index; Incident chronology; Adjuster review handoff
Inputs
  • Claims management system — The claim identifier, reported loss event, claimant details, current status and prior requests relevant to the auto claim.
  • Policy record — Policy and insured-vehicle references needed to identify the record associated with the claim, without determining coverage.
  • Submitted photos and documents — Supplied photographs, reports, receipts and correspondence, with their dates and source references preserved.
  • Carrier intake checklist — The carrier’s required evidence and intake fields for the specified auto-loss type, used to identify missing or conflicting facts.
Step by step

An organized auto claim for adjuster review

Organize the timeline, photos and documents for an auto claim so an adjuster can review the facts and request the missing evidence.

Configure and validate this starting point around your sources, permissions, and review responsibilities before implementation.

  1. 01
    Agent preparation

    Identify the auto-loss event

    Extract the incident timeline and identify policy, claimant, and property references.

  2. 02
    Agent preparation

    Index the supplied evidence

    Index supplied photos, reports, receipts, and correspondence with source links.

  3. 03
    Agent preparation

    Flag missing or conflicting facts

    Check the carrier's intake checklist and flag contradictory or missing facts.

  4. 04
    Human decision

    Review the claim evidence

    The authorized adjuster reviews the evidence and approves the next information requests. Coverage and settlement decisions remain with the adjuster.

A licensed or otherwise authorized adjuster evaluates coverage, loss, settlement, and requests for additional evidence.

Veylan auto claim review with a photo and evidence index, a source-linked chronology, conflicting incident dates, and an editable information request for adjuster review.
Outputs

What the team receives

Claim evidence index
A linked inventory of supplied photographs and records, showing what is available and which checklist items remain missing.
Incident chronology
The reported sequence of events with source references and unresolved contradictions clearly identified.
Adjuster review handoff
A case summary and proposed information requests for the authorized adjuster to review. Coverage, loss and settlement decisions remain with the adjuster.

Scope this workflow around your operation.

An insurer handles auto claims and has an authorized adjuster and carrier-specific intake checklist.

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